WoodEver Carpentry Terms and Conditions
When a customer purchases a product from WoodEver Carpentry, the customer is agreeing to the terms and conditions as set out below. Customers are advised to read the following terms and conditions carefully. Our terms and conditions do not affect your statutory rights.
Our details and contact
You can email us: woodever.carpentry@gmail.com
Telephone: 0833447775
Placing your order
When placing an order, we will send a confirmation of order to you which will confirm all the details of your project. It is the customer’s responsibility to check that the details including cost, measurements and specifications are correct. These are usually sent via email but can be sent out in the post upon request. All buildings are made to order. If you wish to have windows or doors in specific places, we need to have clear measurements on the drawing to avoid any confusion. Otherwise, we will place these on the building where we deem best based upon your drawing or description.
We will also give you a date for your project to begin. We will give our best efforts to get to you on the date given. If for some reason we cannot make this date due to extreme circumstances (for example, breakdowns, strikes, material shortages, sickness or other factors beyond our control), you will be informed either before or on the date at the earliest time and a new date will be given. There will be no compensation due should we be unable to attend for one of these factors.
All our pricing and charges , supplied and fitted.
We request a 40% deposit at the point of order. 10% of your buildings total cost is a non-refundable deposit. Any payments above the 10% non-refundable deposit also become non-refundable once the materials for your building have been collected.
Cancellation period and fees
At least 21 days’ notice for postponement or cancellation is required. If the 21 days is not met, we have the right to charge a fee which could be up to the total amount of the building. If you place and confirm your order within the 21 day period, you will automatically fall within this period and will be charged a fee should you postpone or cancel after agreeing the date.
Fitting
Customers will need to make sure that someone is present to allow our technicians access to the property. It is the customers’ responsibility to ensure that there is someone present at the property on the day. In the event of the customer failing to keep arrangements, which makes entry impossible, we reserve the right to charge a fee to return to the customers property to continue the project.
Once the project has started, we will not be able to reposition your building anywhere else so please make sure that you are 100% happy with the positions and location in the first instance.
We will not take responsibility for accidental damage to your property caused during the fitting process.
Completion of project
We require a stage payment for your projects progression, your individual contract will specify the amounts and when those stage payments will be required.
Once the project has been completed, the customer or a representative MUST inspect the building with our installation team. Should there be any issues with the installation, please make the installers aware and also note the sign off sheet prior to signing. If no notes are made then we will assume that the job is complete and deemed to have been finished to a satisfactory standard.
If no representative or customer is present on completion of the building then this will be deemed a breach of contract on behalf of the customer. In this instance once the job is complete, we will deem it finished and completed to satisfactory standard and if there is any issues that may arise from parts or functions that would normally have been checked and signed off by a customer, we will not be liable and it will be the responsibility of the customer to sort out any issues with any problems. Any call out after will subsequently be chargeable.
The team will take pictures during construction and at the end of the completed building
We advise that the building is painted with an oil base coating, preservative, or wood wax/paint as within 28 days, otherwise the customers will forfeit their structural and anti-rot warranty.
Faults, shortages or defects
If any issues arise, defects etc, please contact us on woodever.carpentry@gmail.com. We will always request photos which clearly demonstrate any reported defect so we are able to determine the cause prior to the possibility of rectification. If a defect does occur and clearly is the fault of WoodEver Carpentry, then we will give you suitable options which may include repair or partial refund (at the discretion of management). We cannot accept any claim for loss of earnings or consequential losses should a further visit be required.
Our products and maintenance
Most of our buildings are designed so that planning permission is not required. Permission is the responsibility of the customer and no liability to failed permission will be accepted by WoodEver Carpentry.
We would like to make it clear that our buildings are installed as garden rooms where permissions/regulations are not required. You may wish to use your building for different circumstances. If this is the case, we advise that should you choose to use your garden building for specialist needs that you contact your local council / authority and discuss this with them.
Wood is a natural product and as such, may have inherent defects such as knots, splits and resin pockets. These are simply aesthetic and will not affect the structure in any way. Wood filler may be used if these items are noted prior to delivery.
We would like to remind customers that wood is an organic product, subject to naturally occurring changes as a result from different environmental conditions. These changes include (but are not limited too) changes in colour, surface splits, cracks, warpage and shrinkage. The development and appearance of these natural properties of timber are not defects with the product itself and as such are not covered by WoodEver Carpentry. These are not seen as any reason for anyone to claim for replacements, refunds or repairs. These natural changes can also lead to the profile of boards to differ slightly. We supply cover strips to take the eye away from any areas where the profile of boards may differ.
Wood filler may be required should the gaps appear due to the expansion and contraction of the wood in differing weather conditions.
Door adjustments are not covered under our guarantee and may be required from time to time. This is due to the expansion and contraction of the material in differing weather conditions and seasons however these will settle over time.
Any timber sizes that we show are approximations and are in metric units. The characteristics of the timber will change over time due to environment conditions.
Depending on the base you use, there can be water splashing or water pooling under your building which can soak into the floor (especially if your base is larger than the building you are having installed). We recommend you put a damp-proof course down or seal around the bottom of your building to stop water from coming up through the floor bearers in this instance.
All buildings should be aired out regularly to prevent any condensation or mould accumulating inside the building. If mould does appear on the building, we will not be held liable.
We advise that the building is painted with an oil base coating, preservative, or wood wax/paint as within 28 days, otherwise the customers will forfeit their structural and anti-rot warranty.
If the painting option is taken or included with your building, we treat the building with a first coat wood preserver paint. This does not waterproof your building from wood soaking. You will need to apply a clear oil coat or clear water repellent to your finished building to prevent water ingress.
All our images and photography used are purely for illustrations purposes only. You must be aware that all pictures that you may have seen to purchase are a variation of different styles and sizes that have been requested and so these illustrations of pictures are not the actual sizes. The actual product colours may vary due to the digital photography procedure; however, this will not in any way undermine the overall quality or performance of our product.
We may also use photographs of your completed building for marketing purposes. Please let us know via email if you do not agree to this.
Specifications are correct at the time of order but are subject to alterations or withdrawal at any time without notice. As our policy is to constantly improve design, quality, and service, we reserve the right to amend, alter or change at our discretion when such changes may be deemed desirable or necessary. This will not affect your order or cost.
We’re always looking for ways to improve and develop policies and conduct. Because of this, we reserve the right to alter our terms and conditions whenever necessary, without notice. This does not affect your statutory rights.
10 Year Rot Guarantee
Our timber materials are pressure treated. The preservatives protect the wood from attack by termites, other insects, fungal decay and rot for 10 years.
The guarantee does not cover splits or warping that can occur naturally over time.
In order to maintain the 10 year rot guarantee, you will need to ensure:-
• The building is assembled on a solid and level base from a suitable material;
• Regular maintenance of the building in terms of treatment against water ingress;
• Not modified in anyway which could affect the structural integrity of the building or cause moisture ingress;
• The building must allow for the ongoing treatment and maintenance and as to not allow a build-up of moisture;
Force Majeure
Force majeure is defined as any cause to our buildings deemed beyond our control. This includes (but is not limited to) act of God, War, Terrorism, Flood, Weather, Explosion, Natural catastrophes, Civil/military disturbances, Strikes and theft. We will not be held liable or responsible for any failure or delay in our terms and conditions if said cause is due to Force Majeure.
Additional costs
If you cancel the order after a deposit has been paid, there will be a fee charged between 10% (non-refundable deposit) and the full value of the building depending on when the order is cancelled. (See cancellation period and fees).
If we are unable to proceed with your project, through no fault of our own, there will be a charge for us to re-attend. This fee is payable by the customer prior to any attempt to re-attend. The re-attend fee is dependent upon your building size and your distance from us. This fee can be anything up to 50% of your total order value plus any additional mileage charges.